Welcome to Motorbike Equip Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our rider-support team is always ready to help at [email protected].

About Our Shop

What kind of products does Motorbike Equip Shop specialize in?
We’re passionate about everything motorcycle-related! Our shop offers a comprehensive range of products including:
  • Performance parts (Air & Fuel systems, Exhaust, Engine components)
  • Riding gear (Base & Mid Layers, Boots, Casual Clothing, Full Face helmets)
  • Bike protection and accessories (Bike Protection, Body, Fairing & Fender)
  • Electrical components (Batteries & Electrical, Dash & Gauges)
  • And much more to fuel your riding adventures!
Who is your typical customer?
Our products cater to motorcycle enthusiasts of all types:
  • Daily commuters looking for reliable gear
  • Weekend warriors upgrading their bikes
  • Adventure seekers preparing for long tours
  • Mechanics and DIY bike modifiers
  • Dual sport and off-road riders
Whether you’re maintaining your ride or gearing up for your next journey, we’ve got you covered.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed to protect your information.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get you your gear ASAP! If you need to make changes, contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage.

Shipping & Delivery

What are your shipping options?
We offer two rider-approved shipping methods:
  • Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx with full tracking
  • Free Shipping: For orders over $50, 15-25 days after dispatch via EMS
PRO TIP: Orders placed before 2 PM EST (Monday-Friday) are processed the same day, getting your gear on the road faster!
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia. Our global shipping options ensure riders everywhere can access quality gear.
How long does order processing take?
Our team of rider-enthusiasts picks, packs, and checks your order within 1-2 business days. Every item gets a final inspection to ensure it meets our high standards before shipping from our Louisville headquarters.
How can I track my order?
Once your order ships, we’ll send tracking information straight to your email inbox. You can follow your gear’s journey from our warehouse to your garage!

Returns & Exchanges

What is your return policy?
We offer no-risk returns because we ride too! Here’s how it works:
  • 15-Day Returns: Return eligible items within 15 days of delivery
  • Easy Process: Contact our gear experts at [email protected] to initiate your return
  • Quality Guarantee: If there’s any issue with your product, we’ll make it right
PRO TIP: Order multiple sizes of riding gear (like jackets or boots) to ensure perfect fit, then return what doesn’t work – we make it easy!
What items cannot be returned?
For safety and hygiene reasons, we cannot accept returns on:
  • Opened or used helmets
  • Installed bike parts
  • Used eyewear
  • Opened packages of consumables (like filters or fluids)
All returned items must be in original condition with tags and packaging.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Product Questions

How do I choose the right size for riding gear?
Sizing can vary between brands. We recommend:
  • Checking each product’s specific size chart
  • Measuring yourself according to the chart instructions
  • Reading customer reviews for fit notes
  • Taking advantage of our easy return policy to try multiple sizes
Our gear experts can also provide sizing advice – just email us!
Do you offer technical support for bike parts installation?
While we can’t provide hands-on installation, we can:
  • Share manufacturer installation guides
  • Recommend professional installers in your area
  • Point you toward helpful online resources
For complex installations like Air & Fuel systems or Drive & Transmission components, we always recommend professional assistance.
How do I care for my motorcycle gear?
Proper care extends the life of your gear:
  • Leather items: Clean with specialized leather cleaners and condition regularly
  • Textile gear: Follow washing instructions and reapply waterproofing as needed
  • Helmets: Clean interior with mild soap, avoid harsh chemicals on visors
  • Bike parts: Follow manufacturer maintenance schedules
Each product comes with specific care instructions – be sure to check them!

Contact & Support

How can I contact customer service?
Our rider-support team is happy to help! You can reach us at: We typically respond to emails within 24 hours on business days.
Do you offer bulk or wholesale pricing?
Yes! If you’re looking to outfit a riding club or need multiple items, contact us for special pricing options. We love helping groups gear up for their adventures.
Remember: At Motorbike Equip Shop, we’re riders too. We test our products on the road and stand behind everything we sell. Ride hard. Ride smart. Ride with gears.